This does not sound like information blocking.
The websites for most medical practices offer access to medical records through a secure website. These are called a ‘patient portal.’ We suggest you visit your doctor's (or other clinician’s) website. Look for an area that says patients, MyChart, MyHealth, member login, or something similar.
Then click this area to login or register for a new account. Follow the website instructions when registering for a new account. You should be able to view your medical records online after you create a patient account.
If you are having trouble figuring out how to create an account, contact your hospital's helpline. There should be a phone number or email address on the website.
If you still can’t find a patient login, contact your doctor’s office to request your records. They should have a way to provide records to you in a timely fashion.
It is okay to let people know if you need help with technology. You might think about asking a friend or family member for help. Tell your health care office if you need help.=
PRO TIP: Ask about getting a patient account whenever you visit a new medical clinic. Tell them if you need assistance using a computer.